Shipping Policy
Acre & Tone products are made to order and fulfilled through our print partner. Each item is produced after an order is placed rather than held in pre-made inventory.
Order Processing
Please allow time for your item to be produced before it ships. Production times may vary depending on the product, order volume, and fulfillment location.
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, shipping method, and items in the order.
Estimated Delivery
Estimated delivery times are shown at checkout. Delivery timing may vary depending on the carrier, destination, weather, holidays, or other delays outside our control.
Because each item is made to order, total delivery time includes both:
- Production time
- Shipping transit time
Multiple Items
If your order includes multiple items, they may ship separately depending on the fulfillment location and product availability.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before placing your order. Acre & Tone is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an address error after placing an order, contact us as soon as possible. We will do our best to help, but changes may not be possible once the order has entered production or shipped.
Lost or Delayed Packages
If your package appears delayed, first check the tracking information provided in your shipping confirmation email.
If tracking shows that the package was delivered but you have not received it, please check with neighbors, building staff, or your local carrier.
If your order appears lost in transit, contact us, and we will review the issue with our fulfillment partner.
Damaged or Incorrect Items
If your item arrives damaged, misprinted, defective, or incorrect, contact us within 14 days of delivery and include your order number and photos of the issue.
We will review the problem and, when appropriate, arrange a replacement, refund, or other resolution.
Contact
For shipping questions, contact: