Refund Policy
Acre & Tone / Field Record products are made to order. Because each item is produced specifically for the customer after purchase, we do not accept general returns or exchanges for size preference, change of mind, or buyer's remorse.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, if applicable
We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.
Size Exchanges
Because our items are made to order, we cannot guarantee size exchanges. Please review the size guide carefully before placing your order.
If you ordered the wrong size, contact us and we can review the situation, but we cannot promise a free replacement or refund for sizing issues.
Lost Packages
If your package appears lost in transit, please contact us at:
We will review the tracking information and work with our fulfillment partner to determine the appropriate next step.
Incorrect Shipping Address
Please make sure your shipping address is correct before submitting your order. We are not responsible for items shipped to an incorrect address provided by the customer.
If you notice an address mistake after ordering, contact us immediately. We cannot guarantee changes once an order has entered production or shipment.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For return, refund, or order support questions, contact: